Privacy Policy

Introduction

At AHB Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website (https://ahbstore.com/) and purchase our products.

Information We Collect

When you interact with our store, we collect certain personal information necessary to provide our services, including:

• Personal Identification: Name, phone number, and email address.
• Shipping Details: Complete delivery address for order fulfillment.
• Order History: Details of products you have purchased from us.
• Technical Data: IP address, browser type, and cookies to improve your browsing experience.

How We Use Your Information

We use the collected information for the following purposes:

• Order Processing: To confirm, process, and deliver your orders.
• Customer Support: To respond to your queries, complaints, or return requests (including the verification of mandatory unboxing videos).
• Communication: To send order updates, tracking details, and promotional offers (if opted-in).
• Improvement: To analyze website performance and enhance our product offerings.

Data Sharing with Third Parties

We do not sell your personal data. However, we share necessary information with trusted third parties to facilitate our services:

• Courier Partners: Your name, address, and contact number are shared with our logistics partners to deliver your parcels across Pakistan.
• Payment Providers: Information required for Bank Transfers or JazzCash transactions during refunds or payments.
• Legal Compliance: If required by Pakistan’s law or to protect our rights against fraudulent activities.

Cookies

Our website uses cookies to enhance functionality, such as keeping track of items in your shopping cart and remembering your preferences. You can choose to disable cookies through your browser settings, though it may affect some features of the site.

Data Security

We implement industry-standard security measures to protect your personal information. However, please note that no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request a correction of any inaccurate data.
• Request the deletion of your account or data, subject to legal and contractual obligations (such as pending orders or tax records).

Returns and Refunds Data

In accordance with our Return Policy, we may require photos or unboxing videos to process claims. This data is used strictly for verification and quality control purposes. Please note that for COD returns, a 4% tax deduction applies as per government regulations, which is reflected in our financial records.

Changes to This Policy

AHB Store reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised “Effective Date.”

Contact Us

If you have any questions regarding this Privacy Policy or how your data is handled, please contact us:

• Email: ahbatraders@gmail.com
• WhatsApp/Phone: +92 324 3210600 | +92 333 3726184